Frequently Asked Questions

Below you will find answers to the most frequently asked questions. If you have any other queries please don't hesitate to contact us - visit our Contact Us page.

PAYMENTS

You can make payment online using any of the following methods:

  • Any major Credit or Debit Card
  • Paypal
  • Amazon Payments
  • Apple Pay
  • Google Pay
  • Shop Pay
  • DivideBuy - 12 Months Interest Free Credit (Orders over £469 only)
  • Klarna Payments - Pay in 30 Days / Pay in 3 Instalments

Alternatively you can pay offline via:

  • Cash on Delivery or Collection (by arrangement - Local Area only)

Credit/Debit card payments can also be taken over the phone if preferred.

In short - yes.

We do not handle any payment details directly when you pay online. Our secure checkout uses the latest SSL technology to process your payments.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Please refer to our Privacy Policy for details.

PRODUCTS

Oak is characterised by its strength, flexibility and durability. With a naturally warm character and reassuringly traditional look that still feels contemporary, oak is a timeless wood that doesn't go out of style. Colour tones range from grey-yellows to light and dark browns, and lend a light, natural ambiance to an interior design scheme.

Our Real Oak Veneers are made from only the most valuable, highest grades of real oak, not plastic or artificial materials that the term is sometimes associated with.

Our high quality oak veneer is made from 0.6 millimetre thin slices cut from oak with the most beautiful grain, and then placed on top of certain parts of the solid oak frame of our furniture to ensure consistency in grain and colour. Since veneer takes its pattern from the wood it is cut from, you get a natural, warm and unique look.

It can be very wasteful and inefficient to use single sections of oak in the production of certain component parts, such as a side rail or leg posts, which is why we use a specialised manufacturing process called finger-jointing on some sections of our furniture.

Being a natural hardwood, oak can vary greatly in tone from one piece to the next, and so sections crafted from pieces of finger-jointed oak can have some discrepancy in tone and grain across the surface. A high quality, real oak veneer placed over this solid oak foundation ensures an even tonal match across the whole piece, therefore creating an overall more aesthetically pleasing and environmentally-friendly piece of furniture.

Our quality control team inspect our component parts during the manufacturing process and will select any piece with an overall tonal match that doesn’t meet our tolerance. The real oak veneer will then be applied purely for aesthetic reasons.

In some cases we use high quality MDF panels only where it is the better material to use for a particular section (for example a large but relatively thin oak panel lacks supportive strength and may split over time) - full details are available on every product page wherever this is the case.

These panels are finished with the same high-quality real oak veneer as detailed above, in order to perfectly compliment the finished product.

A finger joint is a way of securing multiple smaller pieces of wood into a longer or larger section. Similar to a dovetail joint in some respects, a correctly manufactured finger joint is as strong as, or in some cases even stronger than, an equivalent length of timber cut as a single section.

Using finger-jointed solid oak for certain parts of our furniture is more beneficial for environmental reasons as it creates less waste.

  • We are a fully independent, family owned and operated business.
  • We are the designers and manufacturers of our solid oak and hardwood beds and furniture.
  • We work directly with the production factories

As there are no third party/wholesale/agents costs being passed on to our customers, this enables us to offer such competitive prices, without compromising on quality.

Our efficient use of Oak (please see above) helps to keep our prices as competitive as possible.

All of our beds are supplied complete with independent Posture Sprung Wooden Slats which offer the best support for you and your mattress. These are simply seated into a wooden support bar via plastic slat caps, please see below for more details.

Each slat is 50mm in width and approximately 10mm thick, and the gap between each slat is 50mm, which is ideal for all mattress types.
While they are very flexible, by design, it is reassuring to know that 2-3 slats will support the entire weight of one adult.

Please note that our Ottoman bed frames have a metal support frame, with 53mm slats, and the gap between the slats is 71mm - which is suitable for the vast majority of mattresses. 

Posture Sprung Wooden Slats have an advantage over traditional solid slat and mesh bases as they provide a more comfortable, mattress friendly sleeping area due to their upward-curve design.
When an individual lies on the bed, the slats act like a spring and flatten, returning to normal when the individual gets back off the bed.

In our 4ft size beds and above, there are 2 rows of Slats to allow independent support of each person using the bed.

Our Sprung Slats are manufactured from plywood, with a beech veneer for a high quality finish.

Posture Sprung Slats create a more comfortable sleeping surface for you, and help extend the lifetime of your mattress by alleviating part of the pressure undertaken by the springs, adjusting to your profile where the most pressure is exerted.

DELIVERY & RETURNS

Delivery is FREE to most of mainland UK. Please see our Delivery Information page for full details.

We will send you an email with the tracking details - you can also login to your account to view this information, if you create one.

Our couriers will be in touch to arrange delivery with you directly, before any delivery attempt is made.

We are confident that you will be delighted with your furniture. In the unlikely event that you should wish to return an item to us, we are pleased to offer a 14 day money back guarantee, commencing the day after delivery.


Please see our Terms & Conditions for full details.