The Oak Bed Store and TheOakBedStore.co.uk are trading names of Oakworth Furniture Ltd.
Registered in the UK Company No. 06779762. 
By ordering from the web site you are deemed to have agreed to the following terms and conditions. 
This does not affect your statutory rights.

General

These terms and conditions ("Terms") explain your rights and obligations in relation to this Web Site located at http://www.TheOakBedStore.co.uk ("Web Site") and any goods purchased through this Web Site. Please read them carefully. You may have other rights granted by law and these Terms do not affect these. If there is anything you do not understand then please contact us.

This Web Site is operated by Oakworth Furniture Limited ("we", "our" or "us"). Our business address and contact details can be found on our contact page here.

We may change the Terms at any time by posting such changes on the Web Site. Your continued use of the Web Site after notice of changes shall mean you are bound by the new terms.

General Disclaimer

We reserve the right to change prices and specifications without prior notice. Every effort is made to ensure products are shown as true to life as possible, however, colours can only be as accurate as the Web Site, user hardware, and user software allows.

Use of the Web Site

The content of the Web Site and copyright in the Web Site is owned by or licensed to us. You are permitted to view or print individual pages for your own personal use. Any other use must be with our prior written permission.

We reserve the right to suspend, restrict or terminate your use of this Web Site at any time.

Purchasing From Us

The Web Site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We may inform you of any changes to the advertised goods prior to despatch of such goods. If you are unhappy with these improved, altered or modified goods you may inform us within 14 days, starting on the day after the goods are delivered to you. In order to receive a refund, the goods must be returned in their original condition and preferably with all packaging intact, together with your invoice. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. Please note that, in the case of any delivery charges over and above the standard delivery for your location (IE Removal of Packaging, Pallet Delivery, Express Delivery), Delivery Costs will be refunded only if the item is faulty, or if it differs in any derogatory manner from the advertised goods. Please see our specific Delivery Information and Returns Information pages which form an additional part of these Terms.

Whilst we display goods on our Web Site that are held in stock, if the ordered goods are somehow not available we will advise you of this as soon as reasonably possible. You will be given the option of ordering an alternative product or receiving a full refund.

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to couriers and other subcontractors).

We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we despatch to you the goods which form the subject matter of your order. We may at our total discretion reject your order. Unless otherwise stated, the use of promotional codes is limited to one per order.

All drawings, specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Web Site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the Terms.

Pricing

All prices are in British Pounds and include Value Added Tax. We reserve the right to adjust the VAT element if the rate changes. The cost of packaging and transporting goods ("Delivery Costs") are as set out within our Delivery Information page and are based on the shipping location. These Delivery Costs shall be added to the price to be paid by you.

Delivery

We aim to deliver goods to you as described within our Delivery Information page. If we are unable to deliver the goods within a reasonable time, due to reasons beyond our control, we will inform you, then if you wish, you may cancel the contract and we will refund any money paid by you.

If we accidentally damage goods in the course of delivery, our liability for that damage is limited to the repair, replacement or refund of the goods delivered or the value thereof. We do not pay compensation beyond these limits.

Time of delivery is not covered in these Terms & Conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay due to unforeseen circumstances outside of our control.

Failed Deliveries & Re-Delivery

Failed deliveries will incur a re-delivery fee.

Please make sure you are available to receive delivery on the agreed date and time. If you find that you are unable to receive delivery, please contact us at least 24 hours before your delivery is due to take place. We reserve the right to charge a minimum of £30 towards to the cost of a failed delivery.

If in the event you wish to cancel your order on the basis of refusing to pay the failed delivery charge, please be advised that the full amount of the original delivery charge will be deducted from your overall refund.

To view our Delivery Information, which forms an additional part of these Terms, please click here

Damaged or Defective Goods

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible before using the item and refer to the Order Cancellation / Return Of Goods Policy section below, for instructions on how to return an item.

Under the Consumer Rights Act 2015, you have 30 days from the day after the date that you receive the goods to exercise your right to return a Faulty or Damaged product for a full refund, at no additional cost to yourself.

Limitation of Liability

1. We do not limit our liability to you for death or personal injury caused by our negligence or for fraud.
2. All reasonable efforts have been made to try to ensure that the information contained on the web site is correct and up to date. However, we can not guarantee this is the case and we shall not be liable for inaccuracies or for your reliance on incorrect or out of date information. Whilst we will try to take all reasonable steps to protect your personal details, we cannot guarantee the security of any data you disclose on-line and will not be responsible for any breach of security unless this is due to our negligence. We do not have any liability to you arising out of your use or inability to use the web site. We will not be liable to you for any unforeseeable losses.
3. We will be excused performance of any of our obligations if caused by circumstances beyond our reasonable control or beyond the reasonable control of our suppliers, including without limit industrial disputes, war, flood and changes in legislation.
4. Save as set out in paragraph 1 above, our liability to you for:
1. Damage to physical property caused by our negligence or by the goods shall not exceed £5,000 per event or series of connected events;
2. Subject to paragraph 1 and 4 above, the aggregate of all claims arising in connection with the goods (whether due to breach of contract, or negligence, or otherwise) shall not exceed the price paid by you in respect of the goods that are the subject matter of the claim in question.
5. Except as set out above or as otherwise set out in this agreement, we disclaim all terms, conditions, representations and warranties (whether express or implied) to the extent permissible by law.

Other Information of Which You Need to be Aware

1. Any personal details you provide to us are kept and processed in accordance with our Privacy Policy which forms an additional part of these Terms.
2. This Web Site may contain links to other Web Sites not under our control. We accept no responsibility or liability for the content or availability of those sites.
3. We may not necessarily keep a copy of these Terms and your order. We advise you to print a copy of them for your information in the future.
4. If any section of the Terms are held by a Court or other competent authority to be unenforceable then that section shall be considered deleted and not apply but the rest of the Terms will.
5. This agreement between us is personal to us and no other person who is not party to these Terms shall be entitled to enforce any term of this Agreement under the Contracts (Rights of Third Parties) Act 1999 (or any analogous laws).
6. The Terms are the entire Terms and Conditions of Sale between us in relation to your use of this Web Site and any purchase made over the Web Site and no other terms, conditions or representations made by us and any of our employees or agents (unless made fraudulently) shall apply.
7. The Terms shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.
8. If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us if you wish to cancel within 14 days, starting on the day after the goods are delivered to you. If you choose to cancel then the goods must be returned to us in their original unused  condition. Please note that Delivery Costs can only be refunded if the goods are faulty. Please see below for further details.

Order Cancellation / Return Of Goods Policy

We hope you will be highly satisfied with any product purchased on our website. However, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel your order if you so wish provided you notify us in writing, including email, within 14 days starting the day after the day on which you receive the product.

For hygiene reasons, we reserve the right to reject cancellation of a mattress if the item has been un-packaged and used. If you decide to exercise your right to cancel we ask you not to unwrap the product. This does not apply in the case of fault or damage. 

Please note that it is your responsibility to return the product to us in an undamaged, original condition (including the packaging) at your own expense, within 14 days of your cancellation.

We can, however, arrange collection of the product if required at a cost. If you wish us to collect the product, please let us know and we will notify you within 21 days with a convenient date as to when the product will be collected.

Reasonable costs may be deducted from your refund if the returned goods are diminished in value (IE are not saleable as new, for example, because of any damage to them or their packaging).

Please be advised that all orders returned must be returned with the original product packaging. Failing to do so will incur a diminished value charge of up to 10% of the item/order value which will be deducted from your overall refund.

In order to avoid a diminished value charge, please ensure:

• The item is returned in the same condition in which it was delivered
• The item is repackaged with the items in their correct original box(es)
• The box is taped as per as it was delivered (following the pre-existing tape lines)
• Send photos to our team of the repackaged item(s) prior to collection
• Only clear tape is only permitted to secure the box(es)

Please note that returns without original packaging, with any other tape that is not clear tape, or not secured appropriately, the 10% diminished value charge will be applied and deducted from amount refunded.

Under the Consumer Rights Act 2015, you have 30 days from the day after the date that you receive the goods to exercise your right to return a Faulty or Damaged product for a full refund, at no additional cost to yourself.

Returns & Exchanges Process

Please notify us by email (replying to your order confirmation email, for example) or by clicking the grey Help button  on the bottom-right of any page.

To help expedite the returns process, please include any pertinent details when you contact us - this may include;

• The reason for the return or exchange (IE ordered incorrect size, change of mind)
• Your intended resolution (IE refund, replacement, alternative product)
• Photographs, where applicable, particularly in the unlikely event of a quality issue or courier damage

We will always endeavour to reply and organise the necessary resolution as soon as possible.

Privacy Policy

To view our Privacy Policy, which forms an additional part of these Terms, please click here.