Delivery Information

Annual Shutdown Notice 2020

Please note that we will be on our Annual Shutdown from Midday Friday 28th August through to Friday 11th September 2020.
All orders placed prior to this will be processed as per our usual dispatch schedule and our normal delivery lead time of 4-14 working days still applies.

Our phone lines will be closed during this period, please visit our Contact Us page for details of how to reach us.
We will be available to help, with priority being given to our customers with orders placed prior to the shutdown commencing, where applicable. We will of course endeavour to reply to all enquiries within a reasonable time frame, but please be aware that this may not be possible until we return to work on 14th September.

Orders placed between Midday 28th August to 11th September 2020 will be dispatched week commencing 14th September 2020.
For orders placed during this period, our usual lead time of 4-14 working days commences from 14th September 2020.
Pallet deliveries will be unavailable during this time frame.

Important information relating to COVID-19

In light of the ongoing situation relating to the COVID-19 outbreak, we have made some temporary changes to our delivery services, to safeguard both our employees and our customers.

The key details are as follows;

  • All of our deliveries will now be delivered to your building doorstep and not to a room of choice.
  • Additional services such as assembly, removal of packaging, disposal of an old product are currently unavailable
  • 'Contactless Deliveries' will be practiced where possible/necessary. A photograph of the delivered goods will be taken as Proof of Delivery rather than requesting a signature.
    If you are self-isolating please advise us accordingly and we will make visual confirmation with you through the door/window.

We are of course monitoring official guidance on travel and working practices to protect the well being of our staff and maintain customer service.

FREE Delivery to Mainland England & Wales.

DELIVERY SCHEDULE

All orders will be processed and dispatched for delivery in line with the timescales below.

Alternatively, we can dispatch your bed frame at a later date should that be more convenient. You can specify this when viewing your Shopping Basket under Delivery Preference.

Your furniture will be delivered within 4-14 Working Days (UK Mainland) of your order being placed.

Delivery lead time depends on courier demand, scheduling and collections from us at the time you place your order, plus any additional services opted for such as assembly.
Please feel free to contact us with your postcode for a more accurate indication taking all these dynamic factors into account. 
Please contact a member of our team on 02393 552 550, or visit our Contact Us page.

Please note that delivery to certain rural and offshore areas may take marginally longer than the time-scales above. 

We will do our absolute best to meet our stated delivery times but they cannot be guaranteed - this is subject to courier availability and demand.

A tracking number will be provided by email when we confirm dispatch of your order. After that, our courier will contact you directly with 24-72 hours notice of their first available delivery date with a proposed delivery date.
You will then receive a 3 or 4 hour delivery timeslot on the day before delivery is due to take place.

Should you be unable to agree a suitable date with the courier, or have any delivery queries please do contact us.

If you have limited availability to accept delivery, please get in touch with us before you place your order, and we can advise of the courier's scheduling.
Please contact a member of our team on 02393 552 550, or visit our Contact Us page.

    DELIVERY CHARGES AND OPTIONS

    The below charges are applied PER ORDER, regardless of the quantity of products ordered. 

    Standard Delivery

    UK - Mainland England & Wales - FREE

    UK - Delivery to Scotland* - £29.99
    *Some Postcode exclusions apply - please see 'Remote Areas' detailed below

    Remote Areas (AB31+, HS, IV7+, KW, PA20+, PH15+) - PLEASE CALL OR EMAIL FOR A TAILORED QUOTE

    UK Offshore Delivery - Please note that delivery to Isle of Wight, Guernsey, Isle of Scilly, Scottish Isles, Jersey & Isle of Man is not currently available.

    Ireland and Northern Ireland Delivery - PLEASE CALL OR EMAIL FOR A TAILORED QUOTE

    Express Pallet Delivery Option

    UK Delivery (Pallet Service) - from £40
    We are pleased to now offer an express Palletised delivery option for our customers. This delivery service offers a fast delivery option across the whole of the UK via the Palletforce distribution network.
    For Two Working Day Pallet Delivery please order before 10am.

    If you require pallet delivery on a Specified Day please contact us after ordering.
    Pallet deliveries are to the outside of your property, and in most cases the delivery driver is NOT able to remove the wrapping/packaging or the pallet itself, but we can always ask that they do so.

    UK Offshore/Remote Area Delivery (Pallet Service) - PLEASE CALL OR EMAIL FOR A TAILORED QUOTE

    TERMS & INFORMATION

    General Information and Delivery Tips
        • For every order placed with TheOakBedStore you will receive a confirmation email detailing your order. It is recommended that you ensure all details are correct. This enables us to ensure the delivery process runs smoothly.
        • If for any reason you notice any of the details are incorrect please contact a member of our team on 02393 552 550, or reply to your confirmation email, or visit our Contact Us page.
        • Please remember that it is your responsibility to check the measurements of your new furniture on our website - it is important to ensure that there is sufficient access via your front door (and stairway if Room of Choice delivery is required).
        • Your delivery will ordinarily take place between 7am – 6pm.
        • Should you not be available at the time of attempted delivery you will be left a card with details to contact your local depot and arrange re-delivery or collection directly.
        • All customers will be contacted by the courier on 3 separate occasions; if they can still not make contact after the third attempt the courier will await a response from the customer. If after 21 days the customer has not been in touch, arrangements will be made for the goods to be returned to us; in this instance an aborted delivery fee may be applicable.

      Failed Deliveries & Re-Delivery

      Failed deliveries will incur a re-delivery fee.

      Please make sure you are available to receive delivery on the agreed date and time. If you find that you are unable to receive delivery, please contact us on 02393 552 550 at least 24 hours before your delivery is due to take place. We reserve the right to charge a minimum of £30 towards to the cost of a failed delivery.

      DAMAGES

      We take every precaution to ensure you receive your order in pristine condition. All products are opened and inspected in our warehouse prior to dispatch.

      In the unlikely event that you should find any item or component to be damaged on delivery, please accept the delivery and note the details when signing for the goods.

      You will need to inform us at your earliest convenience which will allow us to make arrangements to replace the damaged item as soon as possible.