Order Cancellation / Return Of Goods Policy

We hope you will be highly satisfied with any product purchased on our website. However, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel your order if you so wish provided you notify us in writing, including email, within 14 days starting the day after the day on which you receive the product.

For hygiene reasons, we reserve the right to reject cancellation of a mattress if the item has been un-packaged and used. If you decide to exercise your right to cancel we ask you not to unwrap the product. This does not apply in the case of fault or damage. 

Please note that it is your responsibility to return the product to us in an undamaged, original condition (including the packaging) at your own expense, within 14 days of your cancellation.

We can, however, arrange collection of the product if required at a cost. If you wish us to collect the product, please let us know and we will notify you within 21 days with a convenient date as to when the product will be collected.

Reasonable costs may be deducted from your refund if the returned goods are diminished in value (IE are not saleable as new, for example, because of any damage to them or their packaging).

Please be advised that all orders returned must be returned with the original product packaging. Failing to do so will incur a diminished value charge of up to 10% of the item/order value which will be deducted from your overall refund.

In order to avoid a diminished value charge, please ensure:

• The item is returned in the same condition in which it was delivered
• The item is repackaged with the items in their correct original box(es)
• The box is taped as per as it was delivered (following the pre-existing tape lines)
• Send photos to our team of the repackaged item(s) prior to collection
• Only clear tape is only permitted to secure the box(es)

Please note that returns without original packaging, with any other tape that is not clear tape, or not secured appropriately, the 10% diminished value charge will be applied and deducted from amount refunded.

Under the Consumer Rights Act 2015, you have 30 days from the day after the date that you receive the goods to exercise your right to return a Faulty or Damaged product for a full refund, at no additional cost to yourself.

Returns & Exchanges Process

Please notify us by email (replying to your order confirmation email, for example) or by clicking the grey Help button  on the bottom-right of any page.

To help expedite the returns process, please include any pertinent details when you contact us - this may include;

• The reason for the return or exchange (IE ordered incorrect size, change of mind)
• Your intended resolution (IE refund, replacement, alternative product)
• Photographs, where applicable, particularly in the unlikely event of a quality issue or courier damage

We will always endeavour to reply and organise the necessary resolution as soon as possible.