Below you will find answers to the most frequently asked questions.
If you have any other queries please don't hesitate to contact us on 023 9298 4885 or via our Contact Us page.
What payment methods can I use?
You can make payment online using any of the following methods:
- Any major Credit or Debit Card
- Amazon Payments
- 12 Months Interest Free Credit (Orders over £279 only)
Alternatively you can pay offline via:
- Cash on Delivery or Collection (by arrangement - Local Area only)
Credit/Debit card payments can also be taken over the phone if preferred.
Are my personal details secure?
Yes. We do not handle any payment details directly when you pay online. Our secure checkout uses the latest SSL technology to process your payments.
Why choose Solid Oak?
Oak is characterised by its strength, flexibility and durability. With a naturally warm character and reassuringly traditional look that still feels contemporary, oak is a timeless wood that doesn't go out of style. Colour tones range from grey-yellows to light and dark browns, and lend a light, natural ambiance to an interior design scheme.
Why (and where) do you use Oak Veneers?
Being a natural hardwood, Oak can vary in tone greatly from one piece to the next. It is also very wasteful and inefficient to use single sections of Oak in the production of longer spans such as a side rail or large leg posts.
A high quality real Oak veneer (not an artificial, plastic or PU imitation oak) is used on these sections over the finger-jointed solid oak foundation to ensure an even tonal match across the whole frame.
We now offer some hardwood ottoman beds finished in Medium Oak that do use a PU veneer, every product we sell has this information clearly stated on within the product description and specifications.
What exactly is Oak Veneer?
Our Oak Veneers are made from only the most valuable highest grades of real Oak, with millimetre thin slices being cut from oak with the most beautiful grain. Veneers have an elegant, modernist look that is lighter and more flexible than solid wood. Since veneer takes its pattern from the wood it is cut from, you get a natural, warm and unique look.
How are your prices so low?
As we are the designers and manufacturers of our solid oak and hardwood beds, there are no third party/wholesale costs being passed on to our customers. This enables us to offer such competitive prices.
Our efficient use of Oak (please see above) helps to keep our prices as competitive as possible.
What type of slats are provided with each bed?
All of our beds are supplied complete with independent Posture Sprung Wooden Slats which offer the best support for you and your mattress. These are simply seated into a wooden support bar via plastic slat caps, please see below for more details.
Each slat is 50mm in width and approximately 10mm thick, and the gap between each slat is 50mm, which is ideal for all mattress types.
While they are very flexible, by design, it is reassuring to know that 2-3 slats will support the entire weight of one adult.
Please note that our Ottoman bed frames have a metal support frame, with 53mm slats, and the gap between the slats is 71mm - which is suitable for the vast majority of mattresses.
What are Posture Sprung Wooden Slats?
Posture Sprung Wooden Slats have an advantage over traditional solid slat and mesh bases as they provide a more comfortable, mattress friendly sleeping area due to their upward-curve design.
When an individual lies on the bed, the slats act like a spring and flatten, returning to normal when the individual gets back off the bed.
In our 4ft size beds and above, there are 2 rows of Slats to allow independent support of each person using the bed.
Our Sprung Slats are manufactured from plywood, with a beech veneer for a high quality finish.
Posture Sprung Slats create a more comfortable sleeping surface for you, and help extend the lifetime of your mattress by alleviating part of the pressure undertaken by the springs, adjusting to your profile where the most pressure is exerted.
DELIVERY & RETURNS
What are the delivery charges?
Delivery is FREE to most of the UK. Please see our Delivery Information page for full details.
How do I track my delivery?
We will send you an email with the tracking details - you can also login to your account to view this information.
Our couriers will also be in touch to arrange delivery with you directly, before any delivery attempt is made.
Can I return goods if I am not satisfied?
We are confident that you will be delighted with your furniture. In the unlikely event that you should wish to return an item to us, we are pleased to offer a 14 day money back guarantee, commencing the day after delivery.
Please see our Terms & Conditions for full details.